Help
Support
Email support@momentscamera.com and a person will answer. Tell us your iPhone model and your iOS version, and if something went wrong during a specific video, roughly when you filmed it.
Common things
I bought Pro and it is not showing
Open Settings inside Moments and tap Restore purchases. Pro is tied to the Apple Account that bought it, so make sure the phone is signed in to that one. We hold no record of your purchase ourselves, by design, so Apple’s copy is the only copy and restoring is always the fix.
The app closed while I was filming and I lost my scenes
You almost certainly did not. Moments writes each scene to disk in short fragments while it records, so an interrupted session is recoverable. Reopen the app and it will offer to continue the video. If a scene was mid-recording when the app stopped, the part that had already been written is kept.
It trimmed something I wanted
On the result screen, tap the line showing the length and scene count, and Moments will show you every trim it made and why. Press Put it back on any of them. The video gets longer to make room and no other scene is shortened to pay for it.
It dropped a whole scene
That only happens on a hard floor: a shot too dark to use, a smudged lens, or less than half a second of usable footage. The reason is always named in the same list, and it can always be put back.
Can I use my own music?
Not in this version. The catalog exists so that the video you export can be posted anywhere without a copyright claim, and music from your library cannot make that promise.
Export is slow or the phone is warm
Long sessions with many scenes take longer, and Moments deliberately eases off when the phone gets hot rather than pushing through. You can leave the app while it renders; it keeps going and tells you when it is done.
Everything else
What does Moments actually do?
It is a camera that edits. You film your day in scenes, pausing between them, and every pause becomes a cut. When you press Finish, Moments scores each scene for framing, faces, movement and whether the camera had settled, then places those scenes on the beat grid of a track you chose. You get a finished, music-cut video without opening an editor.
Is it a video editor or a camera?
Both, but the camera comes first. There is no timeline, no clip library and nothing to drag. The decisions an editor would ask you to make afterwards are the ones you already made while filming, by choosing when to pause.
Does my footage get uploaded anywhere?
No. The app contains no networking code at all. Analysis runs on the Neural Engine in your phone and the render runs on its media hardware. There is no account, no sign-in and no server. Your video only leaves the device when you share it yourself.
Can I post the music to Instagram or TikTok without a copyright claim?
Yes, and that is the point of the catalog. Every track in Moments is either owned outright or licensed in a way that covers you publishing a video with it. Platform music from Instagram or TikTok sounds better but gets your video muted or pulled when it travels anywhere else, so the app will never use it.
Will it reorder my scenes?
Never. Chronology is a hard rule. Moments will shorten a scene, and on a hard floor like a shot that is too dark to use it will drop one, but it will not rearrange your day into something that did not happen.
What if I disagree with a cut?
Moments shows you exactly what it trimmed and why. Press Put it back on any of it and the moment goes into the video. The video gets longer to make room, running the music to its next musical end point, and no other scene loses time to pay for it.
How much does it cost?
The app is free and the free tier is the whole product: every length, every cut style, full 1080p, no ads and no watermark on your footage. It comes with three tracks and a short Moments end card. Moments Pro is a one-time $9.99, not a subscription, and it removes the end card and unlocks all sixty tracks.
Is there a subscription?
No. The catalog is either owned outright or used under Creative Commons Attribution, so it costs nothing per user and there is nothing to charge rent for. If music licensing ever became a recurring cost, it would become a separate pass alongside Pro and every existing Pro buyer would keep what they bought.
How long does it take to make a video?
Seconds, for a normal session. The analysis happens while you film rather than after, so by the time you press Finish most of the work is already done.
What do I need to run it?
An iPhone running iOS 26 or later. Moments is iPhone-only for now.